diff --git a/entity/ServiceEmail_entity/recordcontainers/jdito/onInsert.js b/entity/ServiceEmail_entity/recordcontainers/jdito/onInsert.js
index 082d2c305af780656f5456963a7dc03f056ed276..b8b01338db50ae9918fd1b97ef65274a7095116a 100644
--- a/entity/ServiceEmail_entity/recordcontainers/jdito/onInsert.js
+++ b/entity/ServiceEmail_entity/recordcontainers/jdito/onInsert.js
@@ -196,7 +196,8 @@ if(returnedMsgAfterSend == true)
"directionKeywordId" : $KeywordRegistry.activityDirection$outgoing(),
"subject" : infoText,
"content" : contentActivity,
- "categoryKeywordId" : $KeywordRegistry.activityCategory$mail()
+ "categoryKeywordId" : $KeywordRegistry.activityCategory$mail(),
+ "responsibleContactId" : vars.get( "$param.ContactId_param")
};
var ActivityLink = ["Supportticket", ticketID];
@@ -296,7 +297,7 @@ if(returnedMsgAfterSend == true)
"responsibleContactId" : vars.get( "$param.ContactId_param"),
"subject" : translate.text("EMAIL ERROR") + "!",
"content" : contentActivity,
- "categoryKeywordId" : $KeywordRegistry.activityCategory$mail()
+ "categoryKeywordId" : $KeywordRegistry.activityCategory$mail()
};
var ActivityLink = ["Supportticket", ticketID];
diff --git a/entity/SupportTicketMultiSelect_entity/entityfields/changedata/onActionProcess.js b/entity/SupportTicketMultiSelect_entity/entityfields/changedata/onActionProcess.js
index 41ee4231cb9743c4c282d138cef7ec27294f9cb4..cb9344c6c3a12a31ae9a9fc2a7291e22209dd797 100644
--- a/entity/SupportTicketMultiSelect_entity/entityfields/changedata/onActionProcess.js
+++ b/entity/SupportTicketMultiSelect_entity/entityfields/changedata/onActionProcess.js
@@ -1,66 +1,126 @@
+import("system.question");
+import("system.logging");
+import("system.neon");
+import("Employee_lib");
import("ActivityTask_lib");
+import("Sql_lib");
+import("Contact_lib");
+import("KeywordRegistry_basic");
+import("Keyword_lib");
import("system.translate");
import("system.tools");
-import("Util_lib");
-import("Sql_lib");
-import("system.neon");
import("system.vars");
-import("KeywordRegistry_basic");
var taskIDs= JSON.parse(vars.get("$param.TaskIds_param"));
+var taskIDsforStatus = JSON.parse(vars.get("$param.TaskIds_param"));
var TaskfieldValues = {};
+var TaskfieldValueStatus = {};
var TicketfieldValues = {};
+var obj_toolsUser = tools.getCurrentUser()[tools.PARAMS];
+var activityContent = [];
+var ChangeCounter = 0;
+var removedIds;
/// PRIORITY
if(vars.exists("$field.PRIORITY") && (vars.get("$field.PRIORITY") != "" ))
{
TaskfieldValues["PRIORITY"] = vars.get("$field.PRIORITY");
+ activityContent += translate.text("Priority changed to") + ": " + KeywordUtils.getViewValue($KeywordRegistry.taskPriority(), vars.get("$field.PRIORITY"));
}
/// STATUS
if(vars.exists("$field.STATUS") && (vars.get("$field.STATUS") != "" ))
{
- TaskfieldValues["STATUS"] = vars.get("$field.STATUS");
- TicketfieldValues["DATE_EDIT_STATUS"] = vars.get("$sys.date");
- if(vars.get("$field.STATUS") == $KeywordRegistry.taskStatus$unassigned())
+ if (vars.get("$field.STATUS") != $KeywordRegistry.taskStatus$ended())
{
- TicketfieldValues["EDITOR_CONTACT_ID"] = "";
+ // Check whether one of the selected Tickets has the status "ended" and removes them from the selection
+ var endedTicketIds = new SqlBuilder ()
+ .select("TASK.TASKID")
+ .from("TASK")
+ .where("TASK.TASKID",taskIDs,SqlBuilder.IN())
+ .and("TASK.STATUS",$KeywordRegistry.taskStatus$ended())
+ .arrayColumn();
+ if(endedTicketIds)
+ {
+ for each (endedTicketId in endedTicketIds)
+ {
+ var index = taskIDsforStatus.indexOf(endedTicketId);
+ if (index > -1)
+ {
+ removedIds = taskIDsforStatus.splice(index, 1);
+ ChangeCounter += 1;
+ }
+ }
+ }
+ TaskfieldValueStatus["STATUS"] = vars.get("$field.STATUS");
+ TicketfieldValues["DATE_EDIT_STATUS"] = vars.get("$sys.date");
}
- if(vars.get("field.STATUS") == $KeywordRegistry.taskStatus$ended())
+ else
{
- TicketfieldValues["DATE_END"] = vars.get("$sys.date");
- TicketfieldValues["CONCLUSION"] = vars.get("$field.CONCLUSION");
-
- var obj_toolsUser = tools.getCurrentUser()[tools.PARAMS];
-
- //insert Activity
- DataPreset =
+ if(vars.get("$field.STATUS") == $KeywordRegistry.taskStatus$unassigned())
+ {
+ TicketfieldValues["EDITOR_CONTACT_ID"] = "";
+ }
+ if(vars.get("field.STATUS") == $KeywordRegistry.taskStatus$ended())
+ {
+ TicketfieldValues["DATE_END"] = vars.get("$sys.date");
+ TicketfieldValues["CONCLUSION"] = vars.get("$field.CONCLUSION");
+ }
+ if(activityContent != "")
{
- "directionKeywordId" : $KeywordRegistry.activityDirection$internal(),
- "subject" : translate.text("Ticket returned"),
- "content" : translate.text("Ticket returned to pool") + ". "
- +"\n"+ translate.text("Original editor") + ": " + vars.get( "$field.EDITOR_CONTACT_ID")
- +"\n"+ translate.text("Returned by") + ": "+ obj_toolsUser[tools.FIRSTNAME] +" "+ obj_toolsUser[tools.LASTNAME],
- "categoryKeywordId" : $KeywordRegistry.activityCategory$sys()
- };
- var ActivityLink = ["Supportticket", ticketID];
+ activityContent += " / "
+ }
+ activityContent += translate.text("Status changed to") + ": " + KeywordUtils.getViewValue($KeywordRegistry.taskStatus(), vars.get("$field.STATUS"));
- ActivityUtils.insertNewActivity(DataPreset, [ActivityLink]);
- }
+ TaskfieldValue["STATUS"] = vars.get("$field.STATUS");
+ TicketfieldValues["DATE_EDIT_STATUS"] = vars.get("$sys.date");
+ }
}
/// EDITOR
if(vars.exists("$field.EDITOR_CONTACT_ID") && (vars.get("$field.EDITOR_CONTACT_ID") != "" ))
{
TicketfieldValues["EDITOR_CONTACT_ID"] = vars.get("$field.EDITOR_CONTACT_ID");
+ if(activityContent != "")
+ {
+ activityContent += " / "
+ }
+ activityContent += translate.text("Editor changed to") + ": " + ContactUtils.getFullTitleByContactId(vars.get("$field.EDITOR_CONTACT_ID"),false);
+
}
/// CATEGORY
if(vars.exists("$field.CATEGORY") && (vars.get("$field.CATEGORY") != "" ))
{
- TicketfieldValues["CATEGORY"] = vars.get("$field.CATEGORY");
+ TicketfieldValues["CATEGORY"] = vars.get("$field.CATEGORY");
+ if(activityContent != "")
+ {
+ activityContent += " / "
+ }
+ activityContent += translate.text("Category changed to") + ": " + KeywordUtils.getViewValue($KeywordRegistry.ticketCategory(), vars.get("$field.CATEGORY"));
+
}
/// UPDATE TICKET & TASK
-newWhere("TASK.TASKID",taskIDs,SqlBuilder.IN()).updateFields(TaskfieldValues);
-newWhere("TICKET.TASK_ID",taskIDs,SqlBuilder.IN()).updateFields(TicketfieldValues);
-
+if (taskIDsforStatus)
+{
+ newWhereIfSet("TASK.TASKID",taskIDsforStatus,SqlBuilder.IN()).updateFields(TaskfieldValueStatus);
+}
+if (taskIDs)
+{
+ newWhereIfSet("TASK.TASKID",taskIDs,SqlBuilder.IN()).updateFields(TaskfieldValues);
+ newWhereIfSet("TICKET.TASK_ID",taskIDs,SqlBuilder.IN()).updateFields(TicketfieldValues);
+}
-neon.openContext("SupportTicket", "SupportTicketFilter_view", null, neon.OPERATINGSTATE_SEARCH, null);
\ No newline at end of file
+/// Message to user, if status change was skipped
+if (ChangeCounter > 1)
+{
+ question.showMessage(translate.withArguments("You tried to change the status of \"%0\" tickets from 'ended' to another status.", [ChangeCounter])
+ + " " + translate.text("The status-change of these tickets was skipped. Any other changes were carried out.")
+ + " " + translate.text("To re-open tickets, please use the corresponding action."), question.INFORMATION, translate.text("Status changes skipped!"));
+}
+if (ChangeCounter == 1)
+{
+ question.showMessage(translate.text("You tried to change the status of a ticket from 'ended' to another status.")
+ + " " + translate.text("The status-change of these tickets was skipped. Any other changes were carried out.")
+ + " " + translate.text("To re-open tickets, please use the corresponding action."), question.INFORMATION, translate.text("Status change skipped!"));
+}
+neon.closeImage(vars.get("$sys.currentimage"), true)
+neon.refresh();
diff --git a/entity/SupportTicket_entity/entityfields/reopenticket/onActionProcess.js b/entity/SupportTicket_entity/entityfields/reopenticket/onActionProcess.js
index fe5cf5667d6d68f766d7d2de3cb97f8b70dfbf7b..c65098d31c1960a9583d7a175b7eefef72d34449 100644
--- a/entity/SupportTicket_entity/entityfields/reopenticket/onActionProcess.js
+++ b/entity/SupportTicket_entity/entityfields/reopenticket/onActionProcess.js
@@ -1,3 +1,4 @@
+import("Employee_lib");
import("Context_lib");
import("ActivityTask_lib");
import("system.translate");
@@ -22,10 +23,9 @@ var obj_toolsUser = tools.getCurrentUser()[tools.PARAMS],
var DataPreset =
{
"directionKeywordId" : $KeywordRegistry.activityDirection$internal(),
- "subject" : translate.text("Ticket reopen"),
- "content" : translate.text("Ticket was reopen by") + ": "+ obj_toolsUser[tools.FIRSTNAME] +" "
- + obj_toolsUser[tools.LASTNAME],
- "categoryKeywordId" : $KeywordRegistry.activityCategory$sys()
+ "subject" : translate.text("Ticket reopen"),
+ "categoryKeywordId" : $KeywordRegistry.activityCategory$sys(),
+ "responsibleContactId" : EmployeeUtils.getCurrentContactId()
}
var ActivityLink = [ContextUtils.getCurrentContextId(), ticketID];
diff --git a/entity/SupportTicket_entity/entityfields/returnticket/onActionProcess.js b/entity/SupportTicket_entity/entityfields/returnticket/onActionProcess.js
index 98516b9aa72eb282dc3b6dc51c607f074fbabb38..4f2b2c1fff126ddff1213154dad421d6e55fb720 100644
--- a/entity/SupportTicket_entity/entityfields/returnticket/onActionProcess.js
+++ b/entity/SupportTicket_entity/entityfields/returnticket/onActionProcess.js
@@ -16,10 +16,23 @@ else
{
var str_taskId = vars.get("$field.TASK_ID");
var ContactId = EmployeeUtils.getCurrentContactId();
- newWhere("TASK.TASKID",str_taskId).updateFields({
+
+ newWhere("TASK.TASKID",str_taskId).updateFields(
+ {
"STATUS" : $KeywordRegistry.taskStatus$inProgress()
});
- newWhere("TICKET.TASK_ID",str_taskId).updateFields({
+ // Set DATE_BEGIN, if not yet set.
+ if (!vars.get("$field.DATE_BEGIN"))
+ {
+ newWhere("TICKET.TASK_ID",str_taskId).updateFields(
+ {
+ "DATE_BEGIN" : vars.get("$sys.date")
+ })
+ }
+
+ newWhere("TICKET.TASK_ID",str_taskId).updateFields(
+ {
+ "DATE_EDIT_STATUS" : vars.get("$sys.date"),
"EDITOR_CONTACT_ID" : ContactId
});
neon.refresh();
diff --git a/entity/SupportTicket_entity/recordcontainers/db/onDBInsert.js b/entity/SupportTicket_entity/recordcontainers/db/onDBInsert.js
index bbefca4cd2eb1a7bbe1447d55bfd7a7dd19f7650..af0d6b6281072d3bb7480dc65e88b5c535a1a17a 100644
--- a/entity/SupportTicket_entity/recordcontainers/db/onDBInsert.js
+++ b/entity/SupportTicket_entity/recordcontainers/db/onDBInsert.js
@@ -1,3 +1,4 @@
+import("Employee_lib");
import("Context_lib");
import("Sql_lib");
import("system.translate");
@@ -58,10 +59,11 @@ if( actionName == "duplicateTicket")
{
"directionKeywordId" : $KeywordRegistry.activityDirection$internal(),
"subject" : translate.text("Ticket duplicated (duplicate)"),
- "content" : translate.text("Ticket created through duplication by") + ': '
- + obj_toolsUser[tools.FIRSTNAME] +" "+ obj_toolsUser[tools.LASTNAME] + ". "
+ "content" : translate.text("Ticket created through duplication") + ". "
+ translate.text("Ticket number of the original ticket") + ': ' + codeold,
- "categoryKeywordId" : $KeywordRegistry.activityCategory$sys()
+ "categoryKeywordId" : $KeywordRegistry.activityCategory$sys(),
+ "responsibleContactId" : EmployeeUtils.getCurrentContactId()
+
}
var ActivityLink = [ContextUtils.getCurrentContextId(), ticketID];
@@ -72,10 +74,10 @@ if( actionName == "duplicateTicket")
{
"directionKeywordId" : $KeywordRegistry.activityDirection$internal(),
"subject" : translate.text("Ticket duplicated (original)"),
- "content" : translate.text("Ticket was duplicated by") + ': '+ obj_toolsUser[tools.FIRSTNAME] +" "
- + obj_toolsUser[tools.LASTNAME] + ". "
+ "content" : translate.text("Ticket was duplicated") + ". "
+ translate.text("Ticket number of the created ticket") + ': ' + code,
- "categoryKeywordId" : $KeywordRegistry.activityCategory$sys()
+ "categoryKeywordId" : $KeywordRegistry.activityCategory$sys(),
+ "responsibleContactId" : EmployeeUtils.getCurrentContactId()
}
var ActivityLink = [ContextUtils.getCurrentContextId(), ticketIDold];
diff --git a/entity/SupportTicket_entity/recordcontainers/db/onDBUpdate.js b/entity/SupportTicket_entity/recordcontainers/db/onDBUpdate.js
index 58ba8d1829b48623d7960fd8f4cb0c89954e856b..2bacab3ce0a5b9a34fa1e1205a7264abfb17ce02 100644
--- a/entity/SupportTicket_entity/recordcontainers/db/onDBUpdate.js
+++ b/entity/SupportTicket_entity/recordcontainers/db/onDBUpdate.js
@@ -1,3 +1,5 @@
+import("Contact_lib");
+import("Employee_lib");
import("Context_lib");
import("ActivityTask_lib");
import("system.datetime");
@@ -63,11 +65,12 @@ if( vars.get("$sys.recordstate") == neon.OPERATINGSTATE_EDIT)
{
"directionKeywordId" : $KeywordRegistry.activityDirection$internal(),
"subject" : translate.text("Ticket resubmitted"),
- "content" : translate.text("Ticket resubmitted by") + ': '+ obj_toolsUser[tools.FIRSTNAME] +" "
- + obj_toolsUser[tools.LASTNAME] + ". "
- + translate.text("New date due") + ": "
- + datetime.toDate(vars.get("$field.TASK_MATURITY_DATE"), "dd.MM.yyyy"),
- "categoryKeywordId" : $KeywordRegistry.activityCategory$sys()
+ "content" : translate.text("New date due") + ": "
+ + datetime.toDate(vars.get("$field.TASK_MATURITY_DATE"), "dd.MM.yyyy") + " "
+ + translate.text("Editor changed to") + ": "
+ + ContactUtils.getFullTitleByContactId(vars.get("$field.TICKET_EDITOR_CONTACT_ID"),false),
+ "categoryKeywordId" : $KeywordRegistry.activityCategory$sys(),
+ "responsibleContactId" : EmployeeUtils.getCurrentContactId()
}
var ActivityLink = [ContextUtils.getCurrentContextId(), ticketID];
@@ -85,9 +88,9 @@ if( vars.get("$sys.recordstate") == neon.OPERATINGSTATE_EDIT)
"directionKeywordId" : $KeywordRegistry.activityDirection$internal(),
"subject" : translate.text("Ticket returned"),
"content" : translate.text("Ticket returned to pool") + ". "
- +"\n"+ translate.text("Original editor") + ": " + vars.get( "$field.TICKET_EDITOR_CONTACT_ID.displayValue")
- +"\n"+ translate.text("Returned by") + ": "+ obj_toolsUser[tools.FIRSTNAME] +" "+ obj_toolsUser[tools.LASTNAME],
- "categoryKeywordId" : $KeywordRegistry.activityCategory$sys()
+ +"\n"+ translate.text("Original editor") + ": " + vars.get( "$field.TICKET_EDITOR_CONTACT_ID.displayValue"),
+ "categoryKeywordId" : $KeywordRegistry.activityCategory$sys(),
+ "responsibleContactId" : EmployeeUtils.getCurrentContactId()
}
var ActivityLink = [ContextUtils.getCurrentContextId(), ticketID];
diff --git a/language/_____LANGUAGE_EXTRA/_____LANGUAGE_EXTRA.aod b/language/_____LANGUAGE_EXTRA/_____LANGUAGE_EXTRA.aod
index 598cfd20b5fc2c8e206a0937610707498a4473a4..e0a47e7366cfaf01cb3f61595162eb83a4fffad0 100644
--- a/language/_____LANGUAGE_EXTRA/_____LANGUAGE_EXTRA.aod
+++ b/language/_____LANGUAGE_EXTRA/_____LANGUAGE_EXTRA.aod
@@ -11111,15 +11111,33 @@
<entry>
<key>Mailing to customer</key>
</entry>
+ <entry>
+ <key>You tried to change the status of \"%0\" tickets from 'ended' to another status.</key>
+ </entry>
+ <entry>
+ <key>The status-change of these tickets was skipped. Any other changes were carried out.</key>
+ </entry>
+ <entry>
+ <key>To re-opening tickets, please use the corresponding action.</key>
+ </entry>
<entry>
<key>Create only person</key>
</entry>
+ <entry>
+ <key>Status change skipped!</key>
+ </entry>
<entry>
<key>Slave administration '%0' is '%1'</key>
</entry>
<entry>
<key>The file did not contain any data</key>
</entry>
+ <entry>
+ <key>You tried to change the status of a ticket from 'ended' to another status.</key>
+ </entry>
+ <entry>
+ <key>Status changes skipped!</key>
+ </entry>
<entry>
<key>Slave administration</key>
</entry>
diff --git a/language/_____LANGUAGE_de/_____LANGUAGE_de.aod b/language/_____LANGUAGE_de/_____LANGUAGE_de.aod
index 07ddc7bfcd9f80331edef6b76410f8de202aa00b..d26ab6e78d8f3411b5185200288b8e97a311c2b1 100644
--- a/language/_____LANGUAGE_de/_____LANGUAGE_de.aod
+++ b/language/_____LANGUAGE_de/_____LANGUAGE_de.aod
@@ -14,9 +14,17 @@
<key>Slave administration</key>
<value>Slave Verwaltung</value>
</entry>
+ <entry>
+ <key>The status-change of these tickets was skipped. Any other changes were carried out.</key>
+ <value>Die Statusänderungen dieser Tickets wurden übersprungen. Alle anderen Änderungen wurden durchgeführt.</value>
+ </entry>
<entry>
<key>Ticket was reopen by</key>
</entry>
+ <entry>
+ <key>You tried to change the status of a ticket from 'ended' to another status.</key>
+ <value>Sie haben versucht den Status eines Tickets von 'abgeschlossen zu einem anderen Status zu ändern.</value>
+ </entry>
<entry>
<key>Create new campaign step</key>
<value>Neue Kampagnenstufe erstellen</value>
@@ -29,6 +37,10 @@
<key>Open in mosaico</key>
<value>In Mosaico öffnen</value>
</entry>
+ <entry>
+ <key>To re-opening tickets, please use the corresponding action.</key>
+ <value>Nutzen Sie bitte die entsprechende Aktion, um Tickets wiederzueröffnen.</value>
+ </entry>
<entry>
<key>Single (Service/Internal)</key>
<value>Einzel (Service/Intern)</value>
@@ -45,6 +57,10 @@
<key>Single (Service/All)</key>
<value>Einzel (Service/Alle)</value>
</entry>
+ <entry>
+ <key>You tried to change the status of \"%0\" tickets from 'ended' to another status.</key>
+ <value>Sie haben versucht den Status von \"%0\" Tickets von 'abgeschlossen zu einem anderen Status zu ändern.</value>
+ </entry>
<entry>
<key>Ticket was duplicated by</key>
<value>Ticket wurde dupliziert. Anwender</value>
@@ -129,7 +145,7 @@
<key>Template</key>
</entry>
<entry>
- <key>Use all service ticket categories</key>
+ <key>Use all serviceticket categories</key>
<value>Alle Serviceticket Kategorien verwenden</value>
</entry>
<entry>
@@ -361,7 +377,7 @@
<value>Keine Werbung</value>
</entry>
<entry>
- <key>Contact & Service ticket</key>
+ <key>Contact & Serviceticket</key>
<value>Kontakt & Serviceticket</value>
</entry>
<entry>
@@ -12502,6 +12518,10 @@ Bitte Datumseingabe prüfen</value>
<entry>
<key>per mail</key>
</entry>
+ <entry>
+ <key>Status change skipped!</key>
+ <value>Statusänderung übersprungen!</value>
+ </entry>
<entry>
<key>Send digital Advertisingmaterials & complete Workflow Task</key>
</entry>
@@ -14165,12 +14185,12 @@ Bitte Datumseingabe prüfen</value>
<key>2</key>
</entry>
<entry>
- <key>Service ticket category</key>
- <value>Serviceticket Kategorie</value>
+ <key>Serviceticket category</key>
+ <value>Serviceticket-Kategorie</value>
</entry>
<entry>
- <key>Service ticket categories</key>
- <value>Serviceticket Kategorien</value>
+ <key>Serviceticket categories</key>
+ <value>Serviceticket-Kategorien</value>
</entry>
<entry>
<key>Service tickets</key>
@@ -14437,6 +14457,10 @@ Bitte Datumseingabe prüfen</value>
<entry>
<key>Employees for Employee groups</key>
</entry>
+ <entry>
+ <key>Status changes skipped!</key>
+ <value>Statusänderungen übersprungen!</value>
+ </entry>
<entry>
<key>Last Click</key>
</entry>
@@ -14525,13 +14549,19 @@ Bitte Datumseingabe prüfen</value>
<key>New Service ticket</key>
</entry>
<entry>
- <key>Serviceticket category</key>
+ <key>Service ticket category</key>
+ <value>Serviceticket-Kategorie</value>
</entry>
<entry>
- <key>Serviceticket categories</key>
+ <key>Use all service ticket categories</key>
</entry>
<entry>
- <key>Contact & Serviceticket</key>
+ <key>Contact & Service ticket</key>
+ <value>Kontakt & Serviceticket</value>
+ </entry>
+ <entry>
+ <key>Service ticket categories</key>
+ <value>Serviceticket-Kategorien</value>
</entry>
</keyValueMap>
<font name="Dialog" style="0" size="11" />
diff --git a/language/_____LANGUAGE_en/_____LANGUAGE_en.aod b/language/_____LANGUAGE_en/_____LANGUAGE_en.aod
index 3dd33ba156acb9bec9781d2c324a4f835b8a95df..f06ac690be59f16001a28df96c379a715a72235c 100644
--- a/language/_____LANGUAGE_en/_____LANGUAGE_en.aod
+++ b/language/_____LANGUAGE_en/_____LANGUAGE_en.aod
@@ -11231,6 +11231,24 @@
<entry>
<key>Service ticket categories</key>
</entry>
+ <entry>
+ <key>You tried to change the status of \"%0\" tickets from 'ended' to another status.</key>
+ </entry>
+ <entry>
+ <key>The status-change of these tickets was skipped. Any other changes were carried out.</key>
+ </entry>
+ <entry>
+ <key>To re-opening tickets, please use the corresponding action.</key>
+ </entry>
+ <entry>
+ <key>Status change skipped!</key>
+ </entry>
+ <entry>
+ <key>You tried to change the status of a ticket from 'ended' to another status.</key>
+ </entry>
+ <entry>
+ <key>Status changes skipped!</key>
+ </entry>
</keyValueMap>
<font name="Dialog" style="0" size="11" />
</language>