userHelp_en_us.adoc

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=== Assignment e-mail
In the upper table you can manage and create all e-mail addresses of the opened mailbox.
Each entry includes:

* *Mail address* +
  The receiving address to which the received e-mail was sent.
* *Signature* +
  If a signature is deposited by you, it will be automatically attached to new manual and automatic e-mails.
* *Reply Template* +
  As soon as an employee writes a reply mail from a service ticket, the automatic template can be stored here. +
  In addition, this template is required if the "Send reply mail" indicator is active; this is an automated mail.
* *Send answer* +
  As already described under "Reply template", an automatic reply mail can be activated with this indicator.
* *Answer address* +
  If the reply email address is different from the incoming email address, you can enter it here.
* *Default ticket template* +
  If no template is defined in the rule editor, you can define the fallback here.
* *Workflow* +
  If you want to start a workflow with a new ticket automatically, you can select it here accordingly.

[NOTE]
The *Signature* and *Reply template* fields are *document templates* that can be created and edited in the context of the same name.

=== Assignment of employee groups
For a *better organization and clarity* of the mailboxes you have the possibility to assign one or more employee groups in the lower table.
These groups represent the employees who are to process this inbox.

[NOTE]
Assigning employee groups has *no further impact* on code or other processes.