fix support ticket behaviour if status whitelist is empty

entity/KeywordEntry_entity/recordcontainers/db/conditionProcess.js

@@ -3,18 +3,25 @@ import("system.db");
 import("system.result");
 import("Sql_lib");
 
-var cond = SqlCondition.begin().andPrepareVars("AB_KEYWORD_ENTRY.CONTAINER", "$param.ContainerName_param");
+var cond = newWhereIfSet("AB_KEYWORD_ENTRY.CONTAINER", "$param.ContainerName_param");
 
 if (vars.get("$param.OnlyActives_param") == "true")
 {
-    cond.andPrepare("AB_KEYWORD_ENTRY.ISACTIVE", "1");
+    cond.andIfSet("AB_KEYWORD_ENTRY.ISACTIVE", "1");
 }
 
 if (vars.exists("$param.ExcludedKeyIdsSubquery_param") && vars.get("$param.ExcludedKeyIdsSubquery_param"))
-    cond.and("AB_KEYWORD_ENTRY.KEYID not in (" + vars.get("$param.ExcludedKeyIdsSubquery_param") + ")");
+    cond.and("AB_KEYWORD_ENTRY.KEYID", "(" + vars.get("$param.ExcludedKeyIdsSubquery_param") + ")", "not in ?");
 
-if (vars.exists("$param.WhitelistIds_param") && vars.getString("$param.WhitelistIds_param"))
-    cond.andIn("AB_KEYWORD_ENTRY.KEYID", JSON.parse(vars.getString("$param.WhitelistIds_param")));
+if (vars.getString("$param.WhitelistIds_param"))
+{
+    var whitelist = JSON.parse(vars.getString("$param.WhitelistIds_param"));
+   
+    if (whitelist.length > 0)
+        cond.and("AB_KEYWORD_ENTRY.KEYID", JSON.parse(vars.getString("$param.WhitelistIds_param")), SqlBuilder.IN());
+    else
+        cond.and("1=2"); // force empty result if whitelist is empty
+}
 
 //TODO: use a preparedCondition (.build instead of .translate) when available #1030812 #1034026
 result.string(cond.translate("1 = 1"));
\ No newline at end of file

process/Ticket_lib/process.js

@@ -117,10 +117,10 @@ TicketUtils.prototype.getTypeAttributes = function()
  */
 TicketUtils.prototype.getAvailableStatus = function()
 {
-    var states = JSON.parse(KeywordUtils.getAttributeRelation(this.type, $KeywordRegistry.ticketType(), "availableStatus", ""))
+    var states = JSON.parse(KeywordUtils.getAttributeRelation(this.type, $KeywordRegistry.ticketType(), "availableStatus", "[]"))
     if (states == null)
-        return "";
-    
+        return [];
+   
     return states.map(StringUtils.pad36);
 }
 /**