fix support ticket behaviour if status whitelist is empty

entity/KeywordEntry_entity/recordcontainers/db/conditionProcess.js

@@ -10,13 +10,18 @@ if (vars.get("$param.OnlyActives_param") == "true")
     cond.and("AB_KEYWORD_ENTRY.ISACTIVE", "1");
 }
 
-if (vars.get("$param.ExcludedKeyIdsSubquery_param"))
-{
-    cond.and("AB_KEYWORD_ENTRY.KEYID not in ( " + vars.get("$param.ExcludedKeyIdsSubquery_param") + ")");
-}
+if (vars.exists("$param.ExcludedKeyIdsSubquery_param") && vars.get("$param.ExcludedKeyIdsSubquery_param"))
+    cond.and("AB_KEYWORD_ENTRY.KEYID", "(" + vars.get("$param.ExcludedKeyIdsSubquery_param") + ")", "not in ?");
 
 if (vars.getString("$param.WhitelistIds_param"))
-    cond.and("AB_KEYWORD_ENTRY.KEYID", JSON.parse(vars.getString("$param.WhitelistIds_param")), SqlBuilder.IN());
+{
+    var whitelist = JSON.parse(vars.getString("$param.WhitelistIds_param"));
+   
+    if (whitelist.length > 0)
+        cond.and("AB_KEYWORD_ENTRY.KEYID", JSON.parse(vars.getString("$param.WhitelistIds_param")), SqlBuilder.IN());
+    else
+        cond.and("1=2"); // force empty result if whitelist is empty
+}
 
-//TODO: use a preparedCondition (.build instead of .toString) when available #1030812 #1034026
-result.string(cond.toString());
+//TODO: use a preparedCondition (.build instead of .translate) when available #1030812 #1034026
+result.string(cond.translate("1 = 1"));
\ No newline at end of file

process/Ticket_lib/process.js

@@ -121,9 +121,10 @@ TicketUtils.prototype.getTypeAttributes = function()
  */
 TicketUtils.prototype.getAvailableStatus = function()
 {
-    states = JSON.parse(KeywordUtils.getAttributeRelation(this.type, $KeywordRegistry.ticketType(), "availableStatus", ""))
+    var states = JSON.parse(KeywordUtils.getAttributeRelation(this.type, $KeywordRegistry.ticketType(), "availableStatus", "[]"))
     if (states == null)
-        return "";
+        return [];
+   
     return states;
 }